SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mytopfit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mytopfit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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| Buyer | Real customer reviews | |
|---|---|---|
A***r  |
31 Dec 2020 02:36 Excellent! My wife really liked it! 
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A***L  |
30 Dec 2020 12:20 I am zachwycona. Simple and easy way to connect with your phone. All described in the manual. Good contact store. Dziekuję much for gift. Recommend 
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Customer |
30 Dec 2020 07:45 Smart watch very solidly made. Very smoothly running. See how would in the future. Wysylka with PL. 2 days and was U me. 
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V***n |
26 Dec 2020 00:37 The clock came in integrity. With the phone synchronized without problems. After synchronization, the time was automatically updated and the language changed to Russian. The store put a small prize in the form of a bracelet. 
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D***w |
8 Dec 2020 05:24 Super fast shipping. The order was up to 4 days. Appearance for all 100%. My wife is happy. Seller recommend!!! 
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I***z  |
3 Dec 2020 02:09 At the moment everything as I expected although the screen is not full touch. 
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E***e |
26 Nov 2020 07:10 Everything is fine, the clock is in working order. charging works. thanks for the super fast delivery. 
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R***r |
21 Sep 2020 07:48 The watch came quickly, ordered from the Russian Federation 11.09, came 18.09. In the Murmansk region. The watch is in excellent condition, packed in several bubble films. Downloaded app wearhealth, everything works, I have Samsung gelaxi A20. I just started using them, but my friend has been in them for about two weeks, the charge lasts approximately 2 days, the pressure indicators are almost accurate, do not bow off significantly. Steps and distance meriet perfectly. Very convenient function to find the phone, with a long press, the phone makes a sound and it can be easily found, I have a common problem. While everything is fine, thank you to the store. 
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L***a |
11 Sep 2020 09:25 The watch ordered 21.08.2020, in the mail received 11.09. I think the rkomi got to it quickly. Description corresponds, I liked the product. Pairing passed quickly, the menu is clear. I will add a review later, after longer operation. 
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E***o |
29 Jul 2020 04:40 Excellent watch, then what you need. I use only vatsap, calls and messages. I would like another email to be. We have such 4500 on вайлдбиресе. I'm just delighted with them, put a bracelet as a gift. Good luck to store 
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