SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mytopfit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mytopfit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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| Buyer | Real customer reviews | |
|---|---|---|
A***a  |
13 Oct 2020 00:33 The cap is cool, warm, cozy, double, I think it will not blow 
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Customer |
12 Oct 2020 01:04 The order came a week before the MSC. The hat is soft, pleasant to the touch, double. Fluffy, a little crumbling. The color is milky white. Full length 32 cm, width in the middle of 20 cm. 
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E***a |
11 Oct 2020 11:28 The cap came for 3 weeks in the Ural, soft, double, I think for the winter the most it! 
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A***a |
11 Oct 2020 07:37 Excellent cap, warm, stylish, cozy 
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I***a |
29 Sep 2020 01:26 The hat is super. Washing, nice to the head. The transition between different threads is not visible at all. I'm happy with the purchase. Let's see how it will be in the sock. P. S. With the store did not communicate 
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R***d |
27 Sep 2020 03:46 The cap is excellent, double, very soft, natural, be sure to recommend to buy, came in 3 weeks 
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V***k |
26 Sep 2020 05:14 The hat is cool. Very warm, thick. Inside Jersey 
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N***a |
25 Sep 2020 02:09 A wonderful hat of beautiful cream color, very soft and warm. Reached quickly enough (on September 3 sent, 9 took at the cash register pyaterochki) 
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N***n |
20 Sep 2020 02:22 I ordered two, I planned to give one to someone, but no)) I'll keep both! Straight I get aesthetic pleasure :) in shops-Shops such from 2 to begin, I bought here for 600 :)) white-warm, gray-melange. White is slightly more dense than gray. Already managed to walk at + 9 degrees, I thought it would be hot, but no! Very warm, but not stuffy. To the head is tight, so that the hair after such caps do not stick, I move the gap to the other side) I come to the office, I remove the hat and return the gap to the place)) and the volume is not damaged :) 
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V***a |
16 Sep 2020 23:49 The camera did not give the color exactly. The cap is soft blue. Tight knitting. double. sits perfectly. exactly winter hat)). No pressure anywhere. The color is moderately bright. recommend. 
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