We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (10)
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1 Star (0)
|Buyer||Real customer reviews|
25 Jun 2019 04:20
Same as in the photo. It's strong. Squeeze well. Fast shipping 15 days.
24 Jun 2019 04:29
Fast delivery, 11 days to moscow. Excellent quality, there is nothing to complain about. Very comfortable sitting. Very satisfied. Thank you.
27 May 2019 23:34
Corresponds to the description, the size according to the table-too. Sent quickly. I recommend!
22 May 2019 06:06
Omg! Super comfy! So much support while doing my squats. The only thing I’m noticing is the material. The Velcro is really strong and it’s messing up the material. Shipped within 2 weeks. Love the product!
25 Apr 2019 10:56
19 Apr 2019 17:56
I arrive sooner than expected and it's just what i expect it to be
18 Apr 2019 11:31
It fit right for me, materials are good. If your calves or thigh are thicker it may be better to get a size larger and use the straps to get tighter fit. I was hoping there are more padding at the center of the knee. But over all it's good product.
1 Apr 2019 14:28
Very useful thing! They took the wife (problems with the knee) to the body pleasant material. Plus the belt really tightens where you need it! In our case we are very satisfied! Faster with alishki the goods have not come once. To peter 10 (ten!!!) days. They chose the thickness of the leg and not by weight, everything coincided! Thank you very much!
20 Feb 2019 09:26
I ordered 4 of these as they are great support for my husbands knee. I knew that he had an international flight coming up where he was going to away for 36 days. I asked this company to ship express so that I could get them here and on time for his flight I ordered them on the 17th of January paid the express shipping fee ... guess what they did not not make it to his suitcase because to them Express Shipping means Epacket .... they have refunded my shipping and the quality of the product is great! But the point is I would have never asked for express and $19.01 if I knew they were going to ship epacket that is slow but at least you have a tracking number .... I am so furious I thought I would share. A shipping refund and a coupon for a $1.00 off my next purchase REALLY no thank you I needed the ones I ordered for a flight that left the day before this packages arrival ... think TWICE before ordering if you aren't any big hurry go ahead if you are in a hurry keep shopping
20 Jan 2019 20:52
Very good, held my kneecap in place during entire workout
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