SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mytopfit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mytopfit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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| Buyer | Real customer reviews | |
|---|---|---|
L***a  |
15 Sep 2019 07:54 Scarf super delivery to crimea fast, the scarf itself is soft odorless large and pleasant to the body. 
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M***m  |
14 Sep 2019 10:27 Thank you! Super fast shipping, track tracked completely, shawls are very soft, acrylic. Thanks to the store for the rubber bands. I liked everything! I recommend 
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A***a |
14 Sep 2019 09:01 The handkerchief is good. Soft, quite warm, but thin, and the wind, of course, blows. B + 12c was warm. At a lower temperature, of course, you need a jacket with a collar. When unpacking, there was a bad smell, like gum, so it is better to wash or at least inflate (if you wash once). As a gift put two elastic bands, as i ordered two scarves. Purchase satisfied. 
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J***p |
13 Sep 2019 10:26 Very satisfied. Thank you very much. |
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Customer |
12 Sep 2019 20:25 A good big scarf is not very bright but i need it. 
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J*** |
7 Sep 2019 13:20 thinner than expected but still seems warm. nice size and color. thanks for gift. 
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Customer |
3 Sep 2019 09:16 The handkerchief is soft, very pleasant, the colors are gentle. I recommend to buy. Seller many thanks for the small gift. Nice 
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A***a |
29 Aug 2019 04:34 Scarf is soft beautiful, as a gift gave an elastic band for hair. 
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E***a |
27 Aug 2019 01:28 Great scarf. Warm. Soft. the store put a gift. Delivery as stated. I recommend. 
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Customer |
22 Mar 2019 06:09 Very cute handkerchief, large, soft and cozy. Thanks to the store for the gift, two very beautiful hair bands. Delivery a little more than a month. |
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