SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mytopfit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mytopfit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
A***v  |
18 Aug 2020 08:30 Нормальная кепка. На раннюю осень пойдёт. Доставка в ДНР через Куйбышево 3 недели. 
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A***v  |
27 Jul 2020 10:06 The goods correspond to the description, the parcel reached Moscow quickly. Seller recommend. 
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A***v |
25 Jul 2020 08:39 Worth this money 
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Customer |
12 Jul 2020 11:24 In fast delivery everything is super 
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K***k |
26 Jun 2020 05:35 Super |
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V***k |
23 Jun 2020 07:06 Finally got it! In the inflated package! Color Sand 
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A***y  |
22 Jun 2020 06:09 Super! How many before there were no baseball-like a cow saddle for some reason, and this one sits perfectly! The visor is made correctly, so it looks good! 
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I***v |
10 Jun 2020 05:00 I liked it very much. Recommend 
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K***a |
8 Jun 2020 02:22 The cap is packed in a bag with air, a frame base is enclosed. The product is whole, not crumpled. The store is good. Delivery to Vladivostok month. 
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V***v  |
11 May 2020 23:36 Thank you store. Delivery in RB-one and a half months .... Ordered a friend as a gift .... The sailor will be happy. 
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K***s  |
24 Apr 2020 03:18 Nice hat very fast delivery |
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R***a  |
22 Apr 2020 05:55 Thank you for the great hat. Regards |
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M***a |
20 Apr 2020 06:58 To Moscow, the order was 3 weeks. The cap is well packed. I liked it very much! Beautiful embroidery. 
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S***v |
14 Apr 2020 05:38 It all came in its best form for 2 weeks!!! Very satisfied!!!!! 
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J***r |
6 Apr 2020 19:41 I love it thanks |
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Customer |
4 Apr 2020 03:59 The product corresponds to the declared price, the color of Bordeaux, as in the photo. Thank you! Success in work! 
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P***P |
3 Apr 2020 13:29 very well packaged and protected. |
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Customer  |
12 Mar 2020 10:02 Ordered 07.02.20, the store sent 26.02.20, the parcel was received 12.03.20. The parcel came whole, everything is fine. The cap was packed in a vacuum bag, thanks to this, the shape is not lost, the look is wonderful! Cap really liked. Fully corresponds to the description. The goods and the seller can be safely recommended. True, Long did not send, but the current situation in China..., I will not shoot the star. 
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C***Z  |
7 Feb 2020 09:30 Delighted with the cap, excellent packaging very nice. It took longer than expected, but it was worth it. 
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P***n |
9 Jan 2020 05:59 receivedi in good condition...received on time, love it.. |
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